Account & Data Deletion

CommunATI · Last updated: June 13, 2026

You can delete your CommunATI account and the personal data associated with it at any time. This page explains how, and what happens to your data.

How to request deletion

1. Email support@communati.ca from the email address on your CommunATI account, with the subject line "Account Deletion Request".
2. We will confirm your identity and process the request.
3. You will receive confirmation once your account and associated data have been deleted.

If a child participates through a school or organization, a parent, guardian, or the organization administrator can submit the request on the participant's behalf.

What gets deleted

• Your account and login credentials.
• Your profile and display name.
• Content you submitted (photos, videos, voice recordings, and other user content) where it is not part of an organization's official event record.
• Device identifiers linked to your account.

What may be retained

We may retain a limited amount of information where we are required to for legal, accounting, or fraud-prevention reasons (for example, records of payments). Such records are kept only as long as required by law and are not used for any other purpose.

Timeline

Deletion requests are completed within 30 days of confirming your identity. Backups are purged on our normal rotation cycle.

Contact

Questions about deletion? Email support@communati.ca.